MANDATORY SHOPIFY SETTINGS TO SECURE ORDER FULFILMENT

To be able to deliver an order it is very important that we don’t miss crucial customer information. Missing information may result in an order being cancelled.

The following settings are required to ensure that your customers get delivery notifications and receive what they have ordered from your store. Make sure that the following customer information is set as ‘Mandatory’ in your Shopify store:

Select what contact method customers use to check out,

Mandatory Shopify settings to secure order fulfilment

Shopify

Select a garment type (t-shirt, hoodie, etc.).

Create product

Create & manage your Products

First, you will need to create a product.

You can read more about how to Create a Product 

When creating a product, you could either choose to 'Export it to Shopify' or save it as a Draft in MyStudio. Either way works.

Go to your Products, and click the 'Order Sample' button on the top.

Scroll down and add the product that you'd like to sample.

You can also search for the product name to easily find it.

If you like to add more products, simply press the 'Add more products' button in the top right corner.

Click on the dropdown menu 'select sizes & colours'.

Choose the quantity for each size you'd like to order.

Please note that you will not receive an order confirmation for samples.


A delivery notification with a tracking link will be sent to the email/phone number that you provided for the shipping details.

How to order samples in MyStudio

Please note that to be able to set up the neck label and sticker, you will need to upload both assets to the customisation page for the order to be processed.

It's not possible to have one without the other at the moment.

Go to your customisation page in MyStudio

If you have several brands, please select a brand from the list by clicking on it.

Or, you can click on 'Customisation' in the list view at the top.

The neck label file needs to be in the correct format. Click on 'Read guidelines' for more info.

Drop your artwork files or click to browse.

Once uploaded, it will automatically inform you if the format is as required.

Once the dots are coloured green, that means your artwork is accepted. 

Line thickness will be manually reviewed to secure the neck label outcome.

Press 'Continue' and then 'Submit artwork'.

Note that once you submit your artwork it will lock for further changes.

The sticker file needs to be in the correct format.
Press 'Read guidelines' for more info.

Once you have uploaded the artwork, the green dots should appear confirming that the format is as required. Press 'Continue'.

You have now submitted your artwork for neck label and sticker.

You will be informed once the artwork has been manually reviewed, and as soon as they are in stock, via email.


If your artwork is rejected, you will receive an email with reasons why the artwork was rejected. It will also show on the customisation page in your MyStudio account. After you made the required changes, you can go ahead and re-upload again.

Set up your own customised neck label and sticker

MyStudio

To successfully ship products from Creator Studio, Shopify needs to be configured with shipping rates from our location. The customer will not be able to purchase your products if there are no shipping rates set in Shopify. Read more about how to do this in Shopify's guide 

Please Note: This is how it looks if no rates are added to the Creator Studio PoD app.

Please follow the simple steps below in your Shopify store

Scroll down the list until you see the locations 'Not shipping from'.

Next to the 'Creator Studio PoD location' click '

To copy your existing rates, select the rate you want to use.

To create new rates for your Creator Studio products, select '

To create new rates for creator studio you need to create a new zone for 'Creator Studio PoD' by clicking '

Select the countries and regions that you want to include in the zone.

Click 'Add Rate' to add any rates that you want for the zone, and then click 

 in the upper right corner to complete the setup.

For more information look at Shopify's guide 

How do I make sure products are shipped through Shopify?

There is no right of cancellation or withdrawal when an order has been submitted since we print your order on demand.

You can read more about this in our general terms:

https://mystudio.creatorstudio.com/agreements/general-terms

Can I return a product? 

To find a Shopify customer order in MyStudio, you will need to have a unique Shopify ID.

Access your admin Shopify page by going to 

 and then select the store you want to work with from the list.

Add the Shopify Unique Order ID in the search field.

Click on the order from the list view to see more information about the order.

How to find a Shopify Order in MyStudio

Integrate your Shopify store with Creator Studio.

Everything you need to know about the MyStudio platform. Learn how to use MyStudio's functions and tools. 

Learn how to handle orders and how shipment works.

Order & Shipping

Print on Demand

Learn all about products including how to create them, order samples and more.

Learn all about how billing works and how to set up VAT and sales tax permits.

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Mandatory Shopify settings to secure order fulfilment

Create product

How to order samples in MyStudio

Set up your own customised neck label and sticker

How do I make sure products are shipped through Shopify?

Can I return a product?

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