Learn all about products including how to create them, order samples and more.

If your customer has received a faulty product from Creator Studio, there are a few things you will need to do in order to file a claim for that product.

First, you will need to provide the following information:

2. Pictures that clearly show the faults of the product.

Send this information to creatorsupport@creatorstudio.com and we will be happy to look into the matter further.

My customer received a faulty product

At this time, ordering our blanks without a design is not possible through MyStudio.

If you'd like to get in touch with us about wholesale purchases, please contact info@creatorstudio.com

Can I order blanks without a design through MyStudio?

Select a garment type (t-shirt, hoodie, etc.).

Create product

First, you will need to create a product.

You can read more about how to Create a Product 

When creating a product, you could either choose to 'Export it to Shopify' or save it as a Draft in MyStudio. Either way works.

Go to your Products, and click the 'Order Sample' button on the top.

Scroll down and add the product that you'd like to sample.

You can also search for the product name to easily find it.

If you like to add more products, simply press the 'Add more products' button in the top right corner.

Click on the dropdown menu 'select sizes & colours'.

Choose the quantity for each size you'd like to order.

Please note that you will not receive an order confirmation for samples.


A delivery notification with a tracking link will be sent to the email/phone number that you provided for the shipping details.

How to order samples in MyStudio

There is no right of cancellation or withdrawal when an order has been submitted since we print your order on demand.

You can read more about this in our general terms:

https://mystudio.creatorstudio.com/agreements/general-terms

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